Summary
The Technical Support Engineer works with clients and colleagues to provide direct technical support for CGTech software applications.

Responsibilities

• Support customers in optimizing the benefits of their software investment;
• Provide comprehensive help desk services;
• Conduct both internal and external training sessions;
• Deliver an excellent customer experience;
• Other project as assigned.

Required Qualifications

Education and Experience:

• Bachelors of Science Degree in Mechanical Engineering, or in the related field;
• Relevant experience in CNC Manufacturing;
• 3-6 years of experience in 5 axes CNC programming.

Skills and Competencies:

• Proficient in CAD/CAM programming with an emphasis on 5-axes CAM expertise and maintaining tooling. fixtures, setup, part modeling, and assembly;
• Experience and knowledge of Fanuc, Siemens, and other CNC controls;
• Excellent communication and interpersonal skills;
• Excellent problem-solving and troubleshooting skills;
• Team player and self-starter;
• Strong project management.

Preferred Qualifications

• Recent experience with VERICUT;
• Turning and Mill-Turn experience;

 

Description
The Technical Support Engineer works with clients and colleagues to provide direct technical support for CGTech Composites software applications.

Primary Responsibilities

• Customer Support: Assist customers in maximizing the benefits of CGTech Composites CAM and Simulation software, including providing help desk services.
• Training: Conduct internal and external training sessions, both remotely and on-site, to enhance user proficiency with our software.
• Software Configuration and Development: Develop VERICUT Machine Configurations (VMCs) for accurate simulation, verification, and optimization of Automated Fiber Placement programs. Create Post-Processors for use with CGTech Software applications.
• Consulting: Offer technical guidance to customers, helping them achieve desired results from CGTech's CAM applications.

Internal Collaboration:

• Software Change Management: Log and track software change requests to ensure effective communication with the development team.
• Sales and Marketing Support: Collaborate with Marketing and Sales representatives to promote software growth by participating in trade shows, webinars, and industry events. Provide technical support and insights to aid in successful software positioning and promotion.

Qualifications

Required:

• BS in Mechanical Engineering or related field, or relevant experience in Automated Composites Manufacturing
• 5+ years of practical working experience in Automated Composites Manufacturing
• Familiarity with computer-aided design (CAD) and computer-aided manufacturing (CAM) software
• Experience and knowledge of Fanuc, Siemens, and other CNC controls
• Ability to manage and prioritize multiple customer inquiries simultaneously
• Ability to collaborate effectively with engineering, product, and sales teams
• Strong project management and time management skills
• Motivated self-starter
• Willingness to travel up to 20% (International Travel possible)

Desirable, but not required:

• Experience in industries using AFP technology
• Recent experience with VERICUT Composites Programming(VCP) and VERICUT Composites Simulation(VCS)
• Advanced understanding of AFP processes and limitations
• Familiarity with robotics concepts, particularly in industrial automation and robotic programming
• Proficiency in developing and customizing CAM post-processors to ensure compatibility between software and manufacturing equipment
• Proficiency in computer programming languages (e.g., C++, Python)
• Proficiency in robot programming languages and software (e.g., RAPID for ABB robots, KRL for KUKA robots, etc.)

 

Summary:
As a Sales Development Representative (SDR), this position will play a pivotal role in our sales team, responsible for identifying and qualifying inbound and outbound leads for CGTech solutions. This role is essential in the early stages of the sales cycle, laying the foundation for our sales team to convert leads into loyal customers. Additionally, it offers opportunities for collaboration with the Sales Team to facilitate closing deals. This position reports to the Sales Director of Americas.

Responsibilities:

• Collaborate with key stakeholders and management to achieve quarterly sales goals;
• Conduct inbound and outbound calls to assist customers and prospects in selecting CGTech solutions and products;
• Create, build, close, and manage a qualified pipeline of inbound and direct customers through various channels, including cold calling, email outreach, social media, and other prospecting techniques;
• Cultivate and nurture relationships with leads to build rapport and trust;
• Schedule meetings and demos with the designated sales team member;
• Develop and maintain a pipeline of new leads and sales opportunities within the assigned time zone or territory;
• Maintain and update client data in the CRM system;
• Gather feedback from clients regarding their usage of our solution, the features they are utilizing, and suggestions for new features;
• Provide support in Maintenance & Renewals and partner with the Sales and Technical Support Teams;
• Generate regular reports on lead generation and conversion metrics;
• Other projects and duties as assigned.

Preferred Qualifications:

• Diploma, or an equivalent year of experience in the related field;
• 1-3 years of direct experience in customer service or software sales. Additional experience may be substituted in lieu of education.
• Strong collaborator, working cross-functionally with Sales and Technical Support departments;
• Passion for customer excellence, consistently exceeding customer satisfaction, and possessing strong business acumen;
• Excellent verbal and written communication and presentation skills in English;
• Strong computer skills, including proficiency with Microsoft Suite and database management tools;
• Ability to work independently or in a team environment;
• Ability to work with diverse cultures and backgrounds;
• Ability to learn product lines and sales operations;
• Willingness to seek and provide constructive feedback;
• Passion for continuous improvements in the Ways of Working (WoW);
• Ability to thrive in a fast-paced, evolving corporate culture;
• Team player with high ethical standards